This agreement is based strictly on the understanding that all paintwork and interior surfaces comply with the car manufacturer’s specifications and standards at the time of Autoglym LifeShine™ system application. Application of Autoglym LifeShine must be by an approved LifeShine dealership or valeter.
This agreement is non-transferable and covers the entire duration of your ownership of the vehicle.
LifeShine Bodywork Carbon Shield (featuring Carbon Shield TechnologyTM)
What is covered?
In the unlikely event that there is a noticeable deterioration in the paint finish of your vehicle during your ownership, Autoglym undertake to re-treat1 your vehicle free of charge. Retreatment will take place in the event of:
- General or panel by panel colour fading of the exterior paintwork
- Noticeable deterioration in the gloss finish of the exterior paintwork
LifeShine Interior Protectant
What is covered?
In the unlikely event that degradation or staining occurs as a result of spillage of drinks or any similar liquid during your ownership, Autoglym undertake to clean and re-treat1 the soiled area free of charge. Retreatment will take place in the event of:
- Any permanent stains to treated fabric or leather seating as a result of spills from water, coffee, soft drinks, milk or any similar non-corrosive liquids, where the spillage has been removed immediately.
- This guarantee applies only to original manufacturer’s upholstery and carpets and to the areas to which the LifeShine interior treatment is applied, i.e. seating, carpets and boot.
Exclusions (as appropriate to external / internal application):
What is not covered?
- General wear and tear.
- Neglect or lack of reasonable care and use of cleaning procedures contrary to standards recommended at www.autoglym.com.
- Specific damage caused by use of non-Autoglym products.
- Malicious or accidental damage including fire, floodwater, stone chips and other such material and extreme weather conditions and their secondary effects.
- Damage caused by bird droppings, insect remains or tree sap.
- Scratching and hazing caused by (but not limited to) handheld wash brushes, automated car washes or contaminated chamois and sponges.
- Any areas repaired or replaced through accident damage and not retreated with LifeShine by an authorised dealer.
- Damage to surfaces by burning, inks, paints, dyes or other corrosive substances.
- Ripped, torn, scratched or scraped fabric and leather.
Autoglym will not accept liability for defects or deterioration of paintwork and upholstery caused by substandard specification, materials or workmanship by vehicle manufacturers, their dealerships or professional car valeters (whether approved or not).
Vehicle Accident Damage
In the event of road accident damage subsequent to initial LifeShine application, and in order to maintain the validity of the guarantee, the Autoglym LifeShine protection must be applied to the repaired areas by an approved supplier. Details must be recorded with the original LifeShine registration document. There may be a charge made for this service.
Professional Advice
The Autoglym Technical Service team is available to advise on all matters concerning general car care maintenance or specific technical problems. Please quote ‘LifeShine’ and the 16 digit guarantee number at the top of the certificate/registration document.
Tel: 01462 677766
Email: lifeshine@autoglym.com.
Making a Claim
Details of your claim along with relevant photographs and your 16 digit guarantee number should be sent to lifeshine@autoglym.com. Permission must be obtained from Autoglym before any re- treatment is undertaken.
1Autoglym reserve the right to inspect and re-treat a vehicle at a time and place of their choice. Any disputes unresolved after initial negotiation may be referred to independent dispute resolution.
Guarantee updated January 2017
