This guarantee is valid within the United Kingdom & Ireland once registered with Autoglym, on or after 16th April 2018.

This agreement is based strictly on the understanding that all paintwork and interior surfaces comply with the car manufacturer's specifications and standards at the time of Autoglym LifeShine system application.

Vehicles covered under this guarantee are those designed and constructed for the primary use of carrying passengers and comprising no more than seven seats in addition to the driver's seat. It excludes living spaces within motor homes, and any vehicle used for commercial purposes.

Application of Autoglym LifeShine must be by an Autoglym-approved LifeShine dealership or valeter.

This agreement is non-transferable and covers the entire duration of your ownership of the vehicle.

LifeShine Bodywork Carbon Shield (featuring Carbon Shield TechnologyTM)
What is covered?

In the unlikely event that there is a noticeable deterioration in the paint finish of your vehicle during your ownership, Autoglym undertake to re-treat1 your vehicle free of charge. Retreatment will take place in the event of:

  • General or panel by panel colour fading or noticeable deterioration in the gloss finish of the exterior paintwork, caused by UV rays, fall out, road salt, tree sap2 or bird droppings3.

LifeShine Interior Protectant
What is covered?

In the unlikely event that degradation or staining occurs as a result of spillage of drinks or any similar liquid during your ownership, Autoglym undertake to clean and re-treat1 the soiled area free of charge. Retreatment will take place in the event of:

  • Any permanent stains to treated fabric or leather seating as a result of spills from water, coffee, soft drinks, milk or any similar non-corrosive liquids, where the spillage has been removed immediately.
  • This guarantee applies only to original manufacturer’s upholstery and carpets and to the areas to which the LifeShine interior treatment is applied, i.e. seating, carpets and boot.

Exclusions (as appropriate to external / internal application):
What is not covered?

  • General wear and tear, such as but not limited to lacquer peel.
  • Neglect or lack of reasonable care and use of cleaning procedures contrary to standards recommended at www.autoglym.com.
  • Specific damage caused by use of non-Autoglym products.
  • Malicious or accidental damage including fire, floodwater, stone chips and other such material and extreme weather conditions and their secondary effects.
  • Damage caused by insect remains, vomit, or animal/human biological waste.
  • Scratching, swirl marks and hazing caused by (but not limited to) handheld wash brushes, automated car washes or contaminated chamois and sponges.
  • Any areas repaired or replaced through accident damage and not retreated with LifeShine.
  • Damage to surfaces by burning, inks, paints, dyes or other corrosive substances.
  • Ripped, torn, scratched or scraped fabric and leather.

Autoglym will not accept liability for defects or deterioration of paintwork and upholstery caused by substandard specification, materials or workmanship (including incorrect preparation of the vehicle prior to the LifeShine application) by vehicle manufacturers, their dealerships or professional car valeters (whether Autoglym-approved or not).

Vehicle Accident Damage

In the event of road accident damage subsequent to initial LifeShine application, and in order to maintain the validity of the guarantee, the Autoglym LifeShine protection must be applied to the repaired areas using a LifeShine Repair Kit, which can be ordered directly from Autoglym by your repair centre. Please note there may be a charge made to you as the vehicle’s owner for this service. The repair centre will require your 16-digit guarantee number so that we can record details on your original LifeShine guarantee registration.

Professional Advice

The Autoglym Technical Service Specialists team is available to advise on all matters concerning general car care maintenance or specific technical problems. Please quote ‘LifeShine’ and the 16 digit guarantee number at the top of the certificate/registration document.

Tel: 01462 677766
Email: lifeshine@autoglym.com.

Making a Claim

Details of your claim along with relevant photographs and your 16 digit guarantee number should be sent to lifeshine@autoglym.com. Permission must be obtained from Autoglym before any re- treatment is undertaken.

 

1Autoglym reserve the right to inspect and re-treat a vehicle at a time and place of their choice. Any disputes unresolved after initial negotiation may be referred to independent dispute resolution.

2Tree sap must be washed off using an Autoglym shampoo or comparable product within 48 hours, otherwise etching or discolouration may occur. Failure to do so will invalidate this guarantee on our inspection.

3Bird droppings must be washed off using an Autoglym shampoo or comparable product within 48 hours, otherwise etching or discolouration may occur. Failure to do so will invalidate this guarantee on our inspection. No paint finish, however protected, can withstand the prolonged effects of such a corrosive matter. Limited to one claim within the first 12 months of LifeShine guarantee registration.