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Guarantee Registration

This LifeShine guarantee is valid within the United Kingdom & Ireland once registered with Autoglym, on or after 1st November 2021.

This guarantee is based strictly on the understanding that all interior surfaces comply with the car manufacturer's specifications and standards at the time of Autoglym LifeShine system application.

Vehicles covered under this guarantee are those classified as M1 passenger motor vehicles, namely those designed and constructed for the carriage of passengers and comprising no more than eight seats in addition to the driver's seat. It excludes any vehicle used for commercial purposes.

Application of Autoglym LifeShine must be by an Autoglym-approved LifeShine dealership or valeter.

To ensure your guarantee is valid, it must be registered within one month after taking delivery of your vehicle.

This guarantee is non-transferable and covers the entire duration of your ownership of the vehicle.

LifeShine Interior Protectant
What is covered?

In the unlikely event that degradation or staining occurs as a result of spillage of drinks or any similar liquid during your ownership, Autoglym undertake to clean and re-treat1 the soiled area free of charge. Retreatment will take place in the event of:

  • Any permanent stains to treated fabric or leather seating as a result of spills from water, coffee, soft drinks, milk or any similar non-corrosive liquids, where the spillage has been removed immediately and the area cleaned with the Autoglym Interior Shampoo provided in the LifeShine aftercare collection.
  • This guarantee applies only to original manufacturer’s upholstery and carpets and to the areas to which the LifeShine interior treatment is applied, namely seating, carpets and boot.

What is not covered?

  • Inadequate or poor preparation of the vehicle’s surfaces prior to the application of the LifeShine products.
  • Defective application of the LifeShine products.
  • Neglect or lack of reasonable care and use of cleaning procedures contrary to standards recommended at www.autoglym.com.
  • Specific damage caused by use of non-Autoglym products.
  • Malicious or accidental damage including fire, floodwater, and extreme weather conditions and their secondary effects.
  • Any areas repaired or replaced through accident damage and not retreated with LifeShine.
  • Damage to surfaces by burning, inks, paints, dyes or other corrosive substances.
  • Ripped, torn, scratched or scraped fabric and leather.
  • General wear and tear.

Autoglym will not accept liability for defects or deterioration of upholstery caused by substandard specification, materials or workmanship by vehicle manufacturers, their dealerships or professional car valeters (whether Autoglym-approved or not).

Professional Advice

The Autoglym Technical Service Specialists team is available to advise on all matters concerning general car care maintenance or specific technical problems. Please quote ‘LifeShine’ and the 16-digit guarantee number at the top of the certificate/registration document.

Tel: 01462 677766
Email: lifeshine@autoglym.com

Making a Claim

We hope you’ll never have to make a claim, but in the unfortunate circumstances that you do, please email the details of your claim, along with relevant photographs, your 16-digit guarantee number and your contact details to lifeshine@autoglym.com or send by post to Autoglym, Works Road, Letchworth Garden City, Herts SG6 1LU. Alternatively, you can contact us here: www.lifeshine.com/contact-us.php.

1Autoglym reserve the right to inspect and re-treat a vehicle. Where possible, this will at a mutually convenient time and place. Any disputes unresolved after initial negotiation may be referred to independent dispute resolution.

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