© 2024 Autoglym
This guarantee is based strictly on the understanding that all paintwork and interior surfaces comply with the car manufacturer’s specifications and standards at the time of Autoglym LifeShine™ system application.
Vehicles covered under this guarantee are those classified as M1 passenger motor vehicles, namely those designed and constructed for the carriage of passengers and comprising no more than eight seats in addition to the driver’s seat. It excludes any vehicle used for commercial purposes.
Application of Autoglym LifeShine must be by an Autoglym-approved LifeShine application specialist.
To ensure your guarantee is valid, it must be registered within 30 days after taking delivery of your vehicle.
This guarantee covers the entire duration of your ownership of the vehicle. This guarantee is only transferable where your vehicle is sold privately within the first 12 months of ownership of your vehicle (from delivery) and an administration fee of £20 is paid to Autoglym. In order for cover to be transferred, you (as the current registered vehicle keeper and LifeShine CeraFuse Guarantee holder) must:
After the first 12 months ownership period, this guarantee is non-transferable.
What is covered?
In the unlikely event that there is a noticeable deterioration in the finish of your vehicle during your ownership, Autoglym undertake to clean and reapply the LifeShine treatment1 to your vehicle free of charge.
Reapplication will take place in the event of general or panel by panel colour fading or noticeable deterioration in the gloss finish of the exterior paintwork, caused by UV rays, fallout, road salt, tree sap2 or bird droppings3.
LifeShine Interior Protectant
What is covered?
In the unlikely event that degradation or staining occurs as a result of spillage of drinks or any similar liquid during your ownership, Autoglym undertake to clean and re-apply1 the LifeShine Interior Protectant treatment to the soiled area free of charge. Reapplication will take place in the event of:
Exclusions (as appropriate to external / internal application):
What is not covered?
Autoglym will not accept liability for defects or deterioration of paintwork and upholstery caused by substandard specification, materials or workmanship by vehicle manufacturers and their operators (whether Autoglym-approved or not).
Vehicle Accident Damage
In the event of repair following road accident damage subsequent to initial LifeShine application, and in order to maintain the validity of the guarantee, the Autoglym LifeShine protection must be applied to the affected areas by your repair centre who will order a LifeShine Repair Kit direct from Autoglym; your repair centre may charge you for this service. The repair centre will require your 16-digit guarantee number so that we can record details of the repair on your original LifeShine guarantee registration.
The Autoglym Technical Service Specialists team is available to assist with all matters concerning general car care maintenance or specific technical problems. When calling or emailing please quote ‘LifeShine’ and the 16 digit guarantee number at the top of the certificate/registration document.
Tel: 01462 677766,
Making a Claim
We hope you’ll never have to make a claim, but in the unfortunate circumstances that you do, please email the details of your claim, along with relevant photographs, your 16-digit guarantee number and your contact details to firstname.lastname@example.org or send by post to Autoglym, Works Road, Letchworth Garden City, Herts SG6 1LU. Alternatively, you can contact us here: www.lifeshine.com/contact-us.php. If you have any complaints about the guarantee or service provided by Autoglym, please contact us using the details in this section.
This guarantee is based strictly on the understanding that the vehicle is less than ten years old and all paintwork and interior surfaces comply with the car manufacturer’s specifications and standards at the time of Autoglym LifeShine system application.
1Autoglym reserve the right to inspect your vehicle. Where possible, this will be at a mutually convenient time and place. Any disputes unresolved after initial negotiation may be referred to independent dispute resolution.
2Tree sap must be washed off within 48 hours, using an Autoglym shampoo or comparable product, otherwise etching or discolouration may occur. Failure to do so will invalidate this guarantee.
3Bird droppings must be washed off within 48 hours using an Autoglym shampoo or comparable product, otherwise etching or discolouration may occur. Failure to do so will invalidate this guarantee. Please note that no paint finish, however protected, can withstand the prolonged effects of such a corrosive matter. Bird droppings claims are limited to two claims within the first two years of the LifeShine CeraFuse guarantee registration and are not covered beyond the initial two year period following the LifeShine CeraFuse guarantee registration.
4. Dye transfer must be cleaned within 24 hours using Autoglym Leather Cleaner or comparable product, otherwise permanent discolouration may occur. Failure to appropriately clean the affected area will invalidate this guarantee. Dye transfer claims are limited to two claims within the first two years of the LifeShine CeraFuse guarantee registration and are not covered beyond the initial two year period following the LifeShine CeraFuse guarantee registration.
2024 Autoglym Registered office: Works Road, Letchworth Garden City, Hertfordshire, SG6 1NW Registered in England and Wales. Company Number 00154159 VAT Registration Number 213228308