Help and faqs

Application

Bodywork

Glass

Guarantee

Interior

Wheels

  • How do I know if LifeShine has been applied to my car?

    • LifeShine is designed to leave an invisible layer of protection over your exterior paintwork, exterior glass and upholstery.

      However the best indication that LifeShine has been applied is that you should see water beading on the paintwork, especially after it has been cleaned. The side and rear windows should repel water.

  • Do I need to have the LifeShine reapplied?

    • Once LifeShine has been applied, there is no need for reapplication. Just maintain your vehicle as recommended.

  • Can I polish my car on top of the LifeShine treatment?

  • Where can I find my local LifeShine stockist?

  • Do I have to clean my car having had the LifeShine treatment applied?

    • You will still need to wash your car regularly to remove contamination from the surface. Our general advice is to wash the vehicle with Bodywork Shampoo Conditioner and then to use the Aqua Wax product in the aftercare bag to revitalise the surface. Aqua Wax is a great product because you can apply it after you have rinsed the vehicle and it is still wet. This helps to dry the vehicle whilst adding a layer of carnauba wax.

      Alternatively, you may like to purchase Extra Gloss Protection or High Definition Wax to apply after washing the vehicle. This will add an extra layer of protection and help to enhance the glossy finish.

      Our Lab technicians believe that with the LifeShine treatment, the use of a polish such as Super Resin Polish or Ultra Deep Shine should only be necessary if you have swirl marks or light scratches on the paint that you wish to remove.

      For the interior, regular vacuuming and cleaning with the Interior Shampoo product in your aftercare bag should be all you need. Interior Shampoo is suitable for use on all interior surface,s except satellite navigation or centre console display screens.

      Feel free to use any product within the Autoglym range to help keep your car clean. They're all compatible with the LifeShine treatment.

  • Can I clay bar my vehicle after having LifeShine applied?

    • Yes you are free to use any of the Autoglym range of products.

  • Can I use an automated car wash?

    • Our best advice is to use the Autoglym retail products provided in the aftercare bag as these have been extensively tested with the LifeShine treatment. You can use an automatic wash but any scratches caused by a faulty or poorly maintained automatic washes will not be covered under the LifeShine Guarantee.

  • How can I remove tar spots?

  • How do I book to get my vehicle cleaned?

    • Autoglym and the LifeShine treatment/Guarantee do not provide a valeting service. We recommend regularly washing your vehicle with the products provided in your aftercare bag. In the event that general cleaning is not able to rectify blemishes on the upholstery or paintwork, please follow the 'Making a Claim' process outlined in your guarantee terms and conditions.

  • How soon after I've had the LifeShine treatment applied can I clean my car?

    • You can clean your car 24 hours after application.

  • Is LifeShine applied to convertible soft tops?

  • Is LifeShine applied to the plastic or chrome trims?

    • No LifeShine is only applied to painted bodywork surfaces.

  • Is LifeShine applied to matt paint?

    • LifeShine's exterior protectant is not designed for use on matt paint.

  • My LifeShine is peeling. What do I do?

    • LifeShine Bodywork Carbon Shield will not peel from the surface of the paintwork. It is likely that the lacquer finish has been compromised on the painted surface due to an impact or road debris, which has then enabled water and/or other environmental contaminants to get underneath and lift the lacquer from the surface.

  • Is LifeShine applied to my front windscreen?

    • LifeShine Glass Guard is only applied to the side and rear windows.

  • How do I make a claim?

    • We hope you’ll never have to make a claim, but in the unfortunate circumstances that you do, please email the details of your claim, along with relevant photographs, your 16-digit guarantee number and your contact details to lifeshine@autoglym.com or send by post to Autoglym, Works Road, Letchworth Garden City, Hertfordshire, SG6 1LU. Alternatively, you can contact us here: www.lifeshine.com/contact-us.php.

  • How do I register my LifeShine?

    • All LifeShine guarantees are activated online – just click on the ‘Guarantee Registration’ button at the top of each page on this site. You’ll need the 16-digit guarantee number provided on the form that’s with your LifeShine Aftercare bag (or handed to you by your dealership), brief details about your car, and the dealership’s name and location.

  • Are commercial vehicles covered under the Guarantee?

    • Vehicles covered under this guarantee are those classified as M1 passenger motor vehicles, namely those designed and constructed for the carriage of passengers and comprising no more than eight seats in addition to the driver's seat. It excludes any vehicle used for commercial purposes.

  • Are bird droppings covered under the Guarantee?

    • Damage to the paintwork caused by bird droppings is covered under the LifeShine Guarantee, however, droppings must be washed off within 48 hours using an Autoglym shampoo or comparable product, otherwise etching or discolouration may occur. Failure to do so will invalidate this guarantee. Limited to one claim within the first 12 months of LifeShine guarantee registration.

  • What happens when I have an accident?

    • In the event of road accident damage subsequent to initial LifeShine application, and in order to maintain the validity of the guarantee, the Autoglym LifeShine protection must be applied to the affected areas by your repair centre who will order a LifeShine Repair Kit direct from Autoglym; your repair centre may charge you for this service. The repair centre will require your 16-digit guarantee number so that we can record details of the repair on your original LifeShine guarantee registration.

  • I need to cancel my guarantee. Can I have a refund?

    • LifeShine is a one-off payment made to the dealership. Refunds will depend on individual circumstances and will need to be discussed with your dealership.

  • I'm selling my car, does the LifeShine Guarantee transfer to the new owner?

    • The LifeShine Guarantee is non transferable. It's valid only for as long as you own the vehicle.

  • What do I do when the products in my aftercare bag have run out?

  • How do I remove water marking on my seats?

    • Water marking is created when water remains on the surface of the fabric for a period of time. As the water evaporates and dries, it lifts any dirt or dust within the fibres to the surface and leaves an unsightly white residue. This marking can easily be removed using our Interior Shampoo provided in your aftercare bag.

  • Is dye transfer covered under the Guarantee?

    • Unfortunately dye has been designed to penetrate through surfaces and the key to its removal is to get to it as soon as possible. We would recommend using the Interior Shampoo in your aftercare bag as soon as you see any marking. Due to its penetrating properties, dye transfer is not included under the terms of the LifeShine Guarantee.

  • I've just purchased my new car with LifeShine and the seats are not beading water?

    • The level of beading on a fabric will vary from vehicle to vehicle depending on the fabric's weave. Fabric weave also varies across a vehicle's model range too, as interior styles can differ. Some fabrics see impressive beading, whilst others may not. The main purpose of LifeShine Interior Protectant’s is to provide a stain resistant coating to the fibres. Whilst Interior Protectant is able to coat and protect the fibres, it cannot coat and seal in the holes within the weave.

  • Is LifeShine applied to wheels?

    • LifeShine is not applied to wheels. We do recommend cleaning your wheels regularly with one of our wheel cleaners.