Dealership Knowledge Centre

A Mazda dealership employee who went way above and beyond in order to help customers at the height of the Covid-19 pandemic has been named Autoglym’s LifeShine Hero for 2022.

During lockdown, Gemma put people first, even going as far as driving a battery out to a stranded customer who had an urgent need for their transport, and by prioritising and helping key workers to stay on the road.

Gemma, who is Parts Manager at the Norton Way Mazda dealership in Letchworth Garden City, Hertfordshire, was presented with a certificate and a Virgin Experience Days Voucher worth £150 by Ellen Duffin, Business Development Manager at Autoglym.

Kevin Sansum, former Business Development Director for Norton Way, nominated Gemma, saying: “Gemma worked through Covid, as did many, but the way she adapted and helped customers during that time was amazing. Be it taking a battery to a stranded customer some miles away, arranging loan cars for customers who had broken down and were key workers, or assisting in serving them with general maintenance, she stepped up every time – and none of it was too much trouble.”

LifeShine Heroes is a celebration of employees working at LifeShine registered dealerships, who have put a bit of shine back into someone’s life, either professionally or personally, recognising the great and the good people of UK Automotive.

Receiving the award, which she intends to cash in for a hard-earned spa day, Gemma said: “It came as a huge surprise for me to receive the award and I have to thank some of the truly lovely customers and – of course – Kevin for nominating me. I’ll always do my best to help anyone who comes to the dealership, but this was an incredible gesture and I’m absolutely thrilled.”

Maria Partridge, Autoglym Marketing Manager, added: “We’ve all faced some tough challenges in the past two years, but throughout the Covid-19 pandemic and one of the toughest economic periods in living memory, there are a number of people who have gone above and beyond to make life better for others

“Gemma is a shining example of the many people in our industry who have really stepped up during tough times and we are delighted to reward her efforts.”